Frequently Asked Questions
Everything you need to know about shopping with Obus.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders over $150 qualify for free standard shipping, while international rates are calculated at checkout based on location.
How do I return an item?
If your purchase isn't quite right, you can return full-priced items within 14 days of delivery for a refund or store credit. Items must be unworn, unwashed, and have all original tags attached.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.
Where are Obus garments manufactured?
We pride ourselves on ethical production. A significant portion of our collection is manufactured locally in Australia, and we partner with certified ethical factories overseas for specialized craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for interest-free installments.
Can I modify or cancel my order after it's placed?
Our team works quickly to process orders, so we can only make changes if the order hasn't been packed. Please email our support team immediately with your order number for any urgent requests.